We’ll be the first to tell you that revenue generating initiatives are of greater value in a down economy than branding efforts. But federal contractors are different. Generally speaking, they tend to lack the strong brand identity and recognition of their commercial sector counterparts. Only, unlike their commercial counterparts, successful government contractors, with a greater immunity to the recession, can afford to make the investment in the brand building now.
Borenstein Group, Washington DC’s leading B2B, and B2G marketing communications agency has been named one of the top 15 digital agencies in the United States with an exemplary record of service by Clutch, a Washington, DC-based B2B research firm that identifies nationwide top service providers and solutions firms that deliver results for their clients. Clutch is an independent research and analysis firm. Borenstein’s outstanding full services digital agency has been recognized as exemplary, as seen through the overall ranking of 4.8 out of 5.0 as demonstrated by its client reviews.
Clutch is an independent third-party validation research firm also based in Washington DC. Their methodology takes into account a company’s core service lines, ability to deliver, and past experience proven through client interviews. This ranking resulted from Borenstein’s track record in proven success and technical ability.
According to Clutch’s independent analysis, here is what some Borenstein Group clients have stated:
- “Borenstein Group’s enthusiasm for their work is outstanding and communicating with them is easy and pleasant.”
- “Borenstein Group acted as a true partner throughout the project by remaining available and actively engaged.”
Clutch’s business analyst Michael Block stated about the top digital agencies: “What makes these digital agencies truly special is their dedication to transforming a company’s online identity by offering the full suite of digital services. Their versatility in the digital world is evident by the quality of their work, as well as the endless praise from their satisfied clients.”
According to Clutch, the leading digital agencies are Column Five, Blue Fountain Media, EDUCO, Fruition, Momentum Design Lab, SoMe Connect, Borenstein Group, Inc., Viget, WDG, Pyxl, Lift Interactive Inc., R2integrated, Moburst, Sweans Technologies Inc., and Bluetext.
Gal Borenstein, agency’s CEO, and founder, commented “Borenstein Group is honored to receive this ranking from Clutch and is committed to ensuring the same high-quality work and creativity in all future projects. We always live by the mantra that no matter how great is the ‘big idea’, clients value partnership over vendorship.”
Clutch is a Washington, DC-based B2B research firm that identifies top service providers and solutions firms that deliver results for their clients. The Clutch methodology is an innovative research process melding the best of traditional B2B research and newer consumer review services. See original release: https://clutch.co/press-releases/recognizes-top-digital-agencies-2017. The full research can be found at https://clutch.co/agencies/digital/leaders-matrix
Your most innovative applications and far-reaching solutions with the biggest ROI can be used aggressively to help your company reach its sales objectives.
B2G and B2B Case studies can have a measurable impact on your company’s sales pipeline. Are you leveraging them for maximum ROI? They have the potential to touch prospects in various stages. At The Borenstein Group, we come across many companies that have great past performances that never see the light of day in the form of a well-written case study, thus, failing to share with the decision makers the ‘how’ behind their success.Just like fine art, if no one sees it- your best and most valuable stories may go unappreciated, sitting at your capture manager’s share drive, unless brought to life.
Here are some ways you can make use of these powerful tools, including some new ideas for even the most seasoned marketing pros.
1. Begin with the bottom line in mind. The best case studies are the ones with the most compelling ROI. The most sophisticated technologies and innovative solutions only matter if they can impact someone’s bottom line. For commercial clients, that often means costs saved and profits increased. For government clients, the ROI may be based on strategic outcomes, better positioning for funding, compliance achievements or other objectives. Think strategically about the products or services you want to aggressively promote and ensure that the outcome is clear and compelling.
2. In general, be specific. Good case studies enable prospects to place themselves in the position of the client whose success you’ve profiled. To do this, they must be able to relate. The problem being solved should be both specific enough to tell a story, yet broad enough to appeal to a greater audience. A government buyer is going to be far more interested in how you helped a peer agency succeed than they are in how you helped a hospital. One way to accomplish this is to target your case studies to industries or market segments. But the rule of thumb is to make it easy for the prospect to put themselves in the shoes of the client. It’s basic sales. Give the buyer a reason to qualify themselves out of your solution and they’ll take it.
3. Make marketing the champion. Case studies work best when they have a marketing focus. They lose their luster when prepared by proposal departments and technical professionals. They are ultimately sales tools and must be framed in that manner. Technical professionals may provide good content, but sometimes the “so what?” question is missed. Marketing people do the best job of asking the right questions.
For example, we interviewed the customer of a client on how their flagship product helped the business. We asked the same question a few different ways before getting to the “aha!” The product was instrumental in helping the small business increase five-fold in 1½ years. This story usually won’t tell itself. It requires tact and skill in extracting it from executives and technical staff.
4. Determine the impact on the sales process. So you have dynamic studies of how you’ve dramatically improved the lives of the people who buy from you. How will you use these studies to ensure these amazing examples reach the people who haven’t bought for you, but should?
Here’s the take-a-step-back-and-look-at-the-big-picture question. What should case studies do for your company? If the prospect is unfamiliar or less familiar with your firm, should case studies be early on in their experience? Then consider adding them prominently to your homepage. Make them part of lead generation activities. Include them in materials at conferences and post-conference follow-up communications.
Case studies should certainly be part of your sales materials. But consider the presentation. Many companies use them as one-page slicks. Others use a broader brochure approach that can make a greater impact to a wider audience. This is a single piece that conveys the impression that you are immersed in a particular industry, federal agency or line of business.
5. Expand your base. These stories can also be re-purposed into press pitches by targeting specific industries or pubs that accept by-lined articles. Your greatest story with the most solid ROI and tales of innovation can be converted into abstracts for speaking proposals. Both of these are fantastic examples of reaching outside of your prospect and customer databases.
6. Let your customers speak for you. One of the smartest ways we’ve seen to extend your case studies is to utilize them as video testimonials. Get a few of your best customers and let them speak about what you did for them—on camera. Granted, this will take some out of their comfort zones, but you can make it worth their while. More and more companies are using this tool very effectively. Customers can speak more powerfully than even our best sales reps. Think about how much value you could get out of these—on your web sites, at trade shows and conferences, during sales meetings, at road shows and so many other marketing opportunities.
Not every project or sale can be converted into a show-stopping case study. But your most innovative applications and far-reaching solutions with the biggest ROI can be used aggressively to help your company reach its sales objectives. Best of luck as you tell your client success stories to the world.
If you need help extracting more value from your case studies, or need to build a new arsenal of effective past performances, Borenstein Group can help. Reach out via the web, or by phone at 703-385-8178.
Fairfax, VA- Borenstein Group, a Washington DC Top Digital Marketing Agency, announced it had won an Award of Distinction for its digital rebranding of ENVISTACOM, in the category of Web Sites for Information Technology companies. Borenstein Group developed comprehensive branding services including website design and development, corporate capabilities videos, new corporate tagline, strategic messaging, marketing collateral, and market research services for the fast-growing defense intelligence contractor.
Envistacom is a privately held, fast-growing technology company that provides counterterrorism, cyber and communications solutions to U.S. and coalition partners in the aerospace, defense, and intelligence communities. Customers rely on Envistacom for innovative technology and subject-matter expertise to achieve their missions in identifying and defeating global threats. Envistacom is a trusted partner in protecting military, civilians and critical infrastructure around the world.
The winners of the 23rd Annual Communicator Awards have officially been announced by the Academy of Interactive and Visual Arts. With over 6,000 entries received from across the US and around the world, the Communicator Awards is the largest and most competitive awards program honoring creative excellence for communications professionals. Please visit www.communicatorawards.com to view the full winners’ list.
The Communicator Awards are judged and overseen by the Academy of Interactive and Visual Arts (AIVA), a 600+ member organization of leading professionals from various disciplines of the visual arts dedicated to embracing progress and the evolving nature of traditional and interactive media. Current AIVA membership represents a “Who’s Who” of acclaimed media, advertising, and marketing firms including AirType Studio, Condè Nast, Disney, Keller Crescent, Lockheed Martin, Monster.com, MTV, rabble+rouser, Time Inc., Tribal DDB, Yahoo!, and many others. See aiva.org for more information.
About The Communicator Awards:
The Communicator Awards is the leading international awards program honoring creative excellence for communication professionals. Founded by communication professionals over a decade ago, The Communicator Awards is an annual competition honoring the best in advertising, corporate communications, public relations and identity work for print, video, and interactive. This year’s Communicator Awards received thousands of entries from companies and agencies of all sizes, making it one of the largest awards of its kind in the world. Please visit www.communicatorawards.com for more information. The Communicator Awards is sanctioned and judged by the Academy of Interactive and Visual Arts, an invitation-only body consisting of top-tier professionals from a “Who’s Who” of acclaimed media, advertising, and marketing firms. Please visit www.aiva.org for a full member list and more information.
As the CEO of a digital branding agency, I get the extraordinary opportunity to often meet with many executive managers in Corporate America’s boardrooms. My favorite part is identifying perception gaps that exist between internal and external forces (such as customer vs employees), so I get to interview many key managers that lead operations, delivery and development within both product and service organizations with the goal of identifying their current brand value and name equity for new business, existing business, or when they seek to expand. I work hard to be a trusted partner. What does this mean?
The one question, that seems to consistently impact a company’s brand equity and valuation, is whether the company is thought of as a Vendor or a Trusted Partner?
What my experience has shown me time and time again is, that often, if you want to know if your company will be your client’s partner next year, simply deconstruct the above question and ask, ‘Are we our clients’ vendor/supplier or are we their trusted partner?’ And to be honest, most of us think of ourselves as trusted partners. But are we really? Consider this.
Many of us, in the professional business community, tend to think myopically about our narrow field of service within the giant conglomeration of a service contract or the delivery of a system or products. We count on quality assurance reports, customer satisfaction surveys, and follow-up calls and questionnaires that are supposed to tell us whether the mission set has been accomplished.
I find that often those KPIs are inherently disconnected from what truly matters to buyers when they categorize you between Vendor and Partner. But if you really want to probe and find out, ask yourself or your management team to answer these five self-probing questions. It might hurt a little, but the ultimate gain will be great.
1. Is your company indispensable to your customer?
Many IT companies assume that because they have a legacy system in place that requires a fork-lift, the cost of removal makes them indispensable. Just imagine how many of them went out of business because of Cloud migration and Software as Service providers, which simply disconnected one cable and migrated entire databases to the cloud. Indispensable means that when your customer is thinking of a change, material or cosmetic, they call you to consult. If they don’t, you’re a vendor.
2. Is your company product-agnostic or product-centric?
Especially in the services industry, many companies tend to rely on one relationship with a major credible supplier such as Staples, Amazon, or Xerox (just examples). But if you are unable to offer your clients the choice of other platforms, solutions, software, and ideas that fit their requirements, chances are that you are a vendor. Yes, maybe the margins are higher in the short term, but long term any disruptive technology, process or system will displace you overnight. Just look at how CRM transformed sales to the embedded base and customer satisfaction again and again, and how Amazon went from selling books to selling data centers, invading the space of large data companies that don’t sell books! In my opinion, if you are a trusted partner, choosing which platform you use is secondary to what your client objectives are. It also shows and presents you as a renaissance and evolved thinker that truly looks out for their client’s interests.
3. Does your company provide its clients with customized education or canned teleprompter demos about ‘what’s next’?
Not everyone can afford producing their own training, but imagine what your client or customers feel like when they receive a canned presentation with a slap-on logo for your company. The CEO is thinking, “You’re a vendor…. you didn’t customize it to my needs.” Or, maybe she’s thinking, “65% isn’t relevant to me.” A trusted partner takes the time to at least edit that product video or PowerPoint presentation and show how relevant it is to the target audience in mind.
4. Does your company truly appreciate its customers or does it hold food-rich customer appreciation days?
Let me be clear – taking a client to lunch or inviting them to an open house where free beer flows, beef burgundy, and Mexican guacamole are plentiful does not equate to providing meaningful value. Yet, in many user conferences, it appears that the food is more valuable than the presentations. A true partner invests in making their customer the subject matter expert by being their shadowed mentor.
5. Does Your Company Say, “YES”, before truly analyzing and understanding the client requirements?
I have interviewed many buyers of products and services that tell me that they test their vendors for a measure of trust by often throwing an impossible-to-fill scenario their way, just to see how they approach their answer. I am not talking about a fake requirement but a real-life simulation of something they really need. A vendor jumps in and responds with, “No problem, how many do you need”; but a partner thinks first and asks why, how, and when they need it and most importantly, does it really make sense given who they are as a customer? There is a lot that a true partner considers before giving a well thought-out response. It can be the budget, it can be the technology, it can be anything. Just don’t say, “YES” and “How many do you need?” because then you lose your license to be their true partner.
The bottom line: Every executive in the role of production, customer satisfaction, or sales and marketing struggles to balance the monthly goals against investing additional time to develop a trusted partnership with their client. It may be a longer-cycle marketing process, but in my experience of surveying and working with hundreds of successful companies, that extra time invested will lead you in the right direction to become your client’s true partner… instead of just their vendor.
About the Author: Mr. Gal Borenstein is a recognized expert and strategist in digital branding, marketing, social media, advertising, online reputation management and public relations matters. He is the founder and CEO of the Borenstein Group, a top digital marketing communications firm in the Washington DC metropolitan area that serves clients locally and globally. He is the author of new business leadership book, ACTIVATE! How to Power Up Your Brand to Dominate Your Market, Crush Your Competition & Win in the Digital Age, available in premiere bookstores and on Amazon, Barnes & Nobles and Apple’s iBooks. Gal has published his first business leadership book What Really Counts for CEOs in 2009. Since then, Borenstein has been featured as a guest commentator on CNN and Fox Business News on strategic marketing and branding issues, as well as, been one of the top digital content contributors to influential business leadership social media networks such as LinkedIn, PR Week’s The Hub, Advertising Age’s BtoB magazine, HR.Com, Smart CEO Magazine, DuctTapeMarketing.com and others. He can be reached at 703-385-8178×28 or email at email@example.com or @galborenstein on Twitter.