There are some great marketing agencies out there. Depending on where you live, you probably have a decent selection of highly-regarded firms. But just because you pick a great one doesn’t mean you’ll have a stellar experience. Before you forge ahead with an agency, here are four essential ingredients you’ll need on your end:
1. Commitment to the value of marketing. Your corporate leadership must be dedicated to the potential ROI of strategically-sharp, masterfully-implemented programs. If the commitment is not there at the highest levels, even the best agencies can’t reach their full potential.
2. Availability of senior management and key team. This ties in closely with #1. Cooperation and input, starting with the top, is essential. Willingness to share details like the sales process, close ratios and programs that have worked may be required. If the vast majority of marketing efforts and mindshare is relegated to a junior level staffer, the agency won’t have the visibility they need to win.
3. Trust. This doesn’t mean free reign, but you’ll need a degree of hands-off management to let the agency succeed. The best agencies provide a mix of solid project management and exceptionally creative. If you’ve selected one that fits the bill, give them room to achieve results.
4. A strong internal liaison. This person needs to be a hustler, understand the value of their role and yours, and have a direct line to your decision makers. They also need to be secure enough to admit when they don’t know the answer and straight shoot with both the agency and senior management.